FAQ & Support

Answers to the most common questions about our engines, shipping, warranty, and services. Can't find what you need? Our support team responds within 24 hours.

We sell both. We are authorised dealers for Yamaha, Mercury, Volvo Penta, and other major brands, offering new engines with full manufacturer warranty. We also run a comprehensive reconditioned engine programme for customers seeking value and sustainability. Our advisors will help you decide which option suits your needs and budget.
We accept bank transfer (SEPA), iDEAL, credit/debit cards (Visa, Mastercard), and PayPal. For engine purchases over €5,000 we offer structured payment plans: 50% deposit on order, 50% on delivery. Commercial fleet customers can apply for 30-day invoice terms subject to credit approval.
You can order directly through our online shop, by email at [email protected], or by phone at +31 97005030370. Every order is confirmed with an itemised invoice before payment — no hidden fees, ever.
Absolutely. Every quote is free, itemised, and without obligation — labour hours, part numbers, fluid costs, and VAT are all listed separately. Request one via our contact page and we'll respond within 24 hours.
We ship engines, parts, and generators to 28 EU countries, plus the UK, Norway, and Switzerland. Delivery times range from 1–2 business days within the Netherlands to 5–10 business days for Scandinavia and Southern Europe. All shipments are crated, palletised, and fully insured.
Shipping is calculated by engine weight, dimensions, and destination. Free delivery on engines over €5,000 within the Netherlands, and flat-rate shipping on parts orders over €150 to Belgium, Germany, and Luxembourg. Request a quote and we'll include exact freight costs — itemised, no surprises.
Yes — customers are welcome to collect engines and parts from our facility at Mijndensedijk 54, 3631 NP Nieuwersluis, Netherlands. We offer loading assistance, crating advice for self-transport, and a technician briefing on your engine. Collection is by appointment so we can guarantee someone is available for you.
Every engine is secured in marine-grade crating on a pallet with biodegradable filler, strapped and corner-protected, then shipped via insured carriers. International shipments include full customs documentation (commercial invoice, packing list, EORI/VAT paperwork). We have shipped thousands of engines across Europe without damage claims.
All new engines carry the full manufacturer warranty — typically 3–5 years for recreational use depending on the brand (Yamaha 3-year, Mercury 3-year, Honda 5-year, Tohatsu 5-year). We handle warranty registration and any claims administration on your behalf.
Every reconditioned engine comes with a 12-month warranty covering parts and labour. Each unit is fully stripped, inspected, machined, rebuilt with new pistons, rings, bearings, seals, and gaskets, then dynamometer or test-tank tested before sale — with a full written service report included.
A used engine is sold as-is with no guarantee of internal condition. A reconditioned engine from Green Boat Engines has been completely rebuilt to factory specification with new internal wear components, tested under load, and documented. It comes with a 12-month warranty — it is not a used engine, it is a rebuilt engine.
Yes. Unused parts in original packaging can be returned within 14 days for a refund or exchange. Electrical components and special-order items are excluded once fitted or opened. Contact us first and we'll issue a return reference — engines and large freight items are assessed case by case.
Yes — full installation and rigging packages for outboards, inboards, and generators: engine beds, shaft alignment, exhaust systems, control cables, fuel lines, electrical integration, and sea trial. Performed at our workshop or at your marina by our mobile team. Learn more about our services →
Absolutely — we receive engines for repair and overhaul from across Europe daily. We can arrange collection from your location, or you can ship with your preferred carrier (we provide crating advice). Once work is complete, we ship back or hold the engine for collection.
Yes. Routine services carry a 90-day labour warranty and 12-month parts warranty. Major overhauls carry a 12-month labour and parts warranty. All warranties are written in plain language — see our Repairs & Overhauls page for details.
Yes — our mobile technicians operate within 100 km of Nieuwersluis, covering Amsterdam, Utrecht, Rotterdam, The Hague, and surrounding areas. Ideal for routine maintenance, diagnostics, and emergency repairs at your marina or mooring. Travel surcharge: €0.85/km one-way beyond 25 km.
Yes — professional winterization protects your engine from freeze damage, corrosion, and fuel degradation. We also offer secure, climate-controlled storage at our Nieuwersluis facility with spring commissioning included. Learn about winterization →
Our advisors calculate the correct engine size based on your boat's displacement, hull type, intended use, and local regulations, using manufacturer power curves and propeller matching software. Not too little (strained), not too much (inefficient). Request a free consultation →
Measure your transom height from the top edge (where the engine mounts) straight down to the bottom of the hull keel line. As a rule: ~15" transom = short shaft (S), ~20" = long shaft (L), ~25" = extra-long (X/UL). The anti-ventilation plate should sit level with or just below the hull bottom. Send us your measurement and we'll confirm the right model.
Yes — our parts counter stocks 500+ genuine OEM parts: impellers, filters, anodes, spark plugs, belts, hoses, propellers, and control cables. If it's not in stock we source it within 24–48 hours. We happily provide fitting advice, though we recommend professional installation for safety-critical components.
Yes — our Green Zone specialists advise on and supply electric outboards (Torqeedo, ePropulsion), hybrid inboard systems, and lithium battery banks. We calculate range, charging requirements, and integration for your specific vessel, and support the full conversion from diesel to electric. Ask about electric propulsion →
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Our support team is available Monday–Friday 09:00–17:00 CET, Saturday 09:00–13:00 CET.

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📍 Visit Our Showroom & Workshop Mijndensedijk 54, 3631 NP Nieuwersluis, Netherlands — free parking on site, appointments recommended for engine consultations.
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